Freezer Running But Not Freezing in London & the M25

Commercial freezers range from upright and undercounter cabinets to chest freezers, display freezers, ice cream cabinets and walk-in freezer rooms, all designed to hold frozen stock at −18°C or colder.

Because they run at much lower evaporating temperatures than fridges, freezers depend heavily on effective defrost, well-fitting door seals and a healthy compressor. A freezer that loses temperature can put a large volume of stock at risk very quickly.

When the problem is "freezer running but not freezing", the cause can sit in several places. The engineer will check the simplest and most likely causes first, then move on to components and the refrigerant circuit.

In the meantime, check that the power supply is on, the set point has not been changed, vents and coils are not blocked and doors are closing properly. If stock is at risk, move it to working storage and record temperatures for your food safety records.

Every visit is scoped to the equipment and the problem in front of us. For freezer running but not freezing, the work typically includes the following, with any extra work explained and agreed before it goes ahead.

These are the problems we see most often on commercial freezers across London and the M25. Many start small and get worse if left.

A proper visit goes beyond fixing the obvious symptom. Depending on the equipment and the agreed scope, the engineer will check:

We work with ice cream parlours, food distribution and storage sites, restaurant and hotel kitchens, supermarkets and convenience stores and many other commercial premises across London and the M25. We understand that equipment often has to be worked on while you are trading, so we plan visits to minimise disruption and keep areas clean and safe.

Multi-site operators and facilities managers can group equipment into one maintenance schedule, with consistent records across sites.

Work on refrigerant circuits must be carried out by engineers holding the appropriate F-Gas certification, and systems containing fluorinated gases above the relevant threshold need periodic leak checks with records kept by the operator. For food businesses, reliable chilled and frozen storage also supports your food safety management system: chilled food in England must generally be kept at 8°C or below, with many operators targeting 5°C or below, and frozen food is normally held at −18°C or colder.

After the visit you receive a record of the work carried out, readings taken where relevant and any recommendations, which you can keep with your maintenance and compliance documents.

Booking is straightforward and we keep you informed at each stage.

We focus on commercial premises, so our engineers are used to working around trading hours, food safety requirements, tenants and facilities teams. You get a named point of contact, clear explanations in plain English and a written record of what was found and fixed.

We also provide commercial gas safety certificates, catering equipment servicing and air conditioning work, so sites with several types of plant can deal with one contractor for planned visits and compliance paperwork across London and the M25.

Not every fault justifies a repair. Where commercial freezers are old, use a refrigerant that is being phased down, or keep failing, the engineer will tell you honestly whether a repair is good value or whether planning a replacement makes more sense. Age, energy use, parts availability and the cost of downtime all feed into that decision.

For equipment worth keeping, a planned maintenance schedule matched to how hard it works is usually the most cost-effective way to avoid emergency call-outs and keep running costs down.

Avoid overloading freezers with warm product; it forces long compressor run times and can trigger icing problems.

Keeping a simple log of temperatures, alarms and faults also makes diagnosis faster and helps spot patterns before equipment fails.